Refund & Cancellation Policy
Last updated: 29/08/2025
Blissful Wellness Emporium (“we”, “our”, “us”) aims to provide high-quality skincare products and professional dental & wellness services. Please read our refund and cancellation policy carefully before making a purchase or booking an appointment.
1. Product Purchases
-
Returns/Exchanges: We accept returns or exchanges within 7 days of delivery if the product is unopened, unused, and in original packaging.
-
Defective or Damaged Products: If a product is defective, damaged, or incorrect, contact us within 48 hours of receipt. We will offer a replacement, exchange, or full refund.
-
Non-returnable Products: Opened or used skincare products cannot be returned for hygiene and safety reasons.
Refund Processing:
-
Refunds are processed to the original payment method within 5-10 business days after we receive the returned product.
-
Shipping costs for returns are the responsibility of the customer, except for defective or incorrect products.
2. Appointments & Deposits
-
Non-refundable Deposits: Certain appointments may require a deposit to secure the booking. Deposits are non-refundable, unless the appointment is cancelled by us.
-
Cancellations:
-
Appointments cancelled with [24/48 hours] notice: deposit may be applied to rescheduled appointments at our discretion.
-
Appointments cancelled without sufficient notice: deposit is forfeited.
-
-
Rescheduling: Clients may reschedule appointments without penalty if notice is given in advance (see above).
3. Special Cases
-
Refunds or exchanges may be considered outside of these terms at our discretion (e.g., unavoidable delivery issues or exceptional circumstances).
-
Any refund requests must include proof of purchase (receipt, invoice, or confirmation email).